FAQS
BOOKING
How do I book an appointment?
To book an appointment, click here, create an account, explore services, select your appointment date/time, and pay the deposit. Note: You MUST create an account to book. If you have additional booking questions, you may contact me via DM on Instagram: @yourfavoriteskinbae to request scheduling.
Do you accept walk-ins?
To better serve you, we operate on an appointment-only basis, no walk-ins allowed at this time.
What is your cancellation or rescheduling policy?
If you need to cancel or reschedule, please let us know at least 24 hours in advance so we can adjust our schedule. Appointments canceled or missed with less than 24 hours’ notice are subject to a $49.99 fee. Thank you for respecting our time and other clients who may be waiting! 💕
Do you require a deposit?
✨ Deposit Policy ✨
A deposit is required to reserve your appointment and will be applied toward your service at checkout. If you reschedule with at least 24 hours’ notice, your deposit will transfer to your new appointment.
💡 Membership Note: Members do not pay deposits for their bookings.
Do you offer gift cards?
Yes! The MOYSKIN Studio gift cards are available in a convenient virtual format—perfect for treating yourself or a loved one. They never expire, can be used toward any service or retail product, and are non-refundable.
SERVICES
What services do you offer?
Facial Treatments – From our Signature Facials to advanced services such as chemical peels, BioRePeel, and microchanneling, each treatment is customized to target acne, hyperpigmentation, scarring, fine lines, and overall skin balance.
Body Treatments – Our Signature Body Services focus on areas like the back, chest, inner thighs, underarms with deep cleansing, exfoliation, and hydration. Advanced body services are also available to smooth texture, fade blemishes, and promote an even, radiant glow.
Memberships – Ideal for clients seeking consistent maintenance, with exclusive savings on routine care to support long-term results.
Bootcamps – Targeted treatment plans offered at a special bootcamp rate, designed to address specific skin concerns through a structured series of services.
Packages – Bundled treatments for clients who prefer a planned series of services at a value rate, ensuring steady progress and results.
Every treatment at MOYSKIN Studio is delivered with a holistic approach—considering your skin type, lifestyle, and goals—to achieve balance, restoration, and confidence from the inside out.
How do I know which service is right for me?
If you're uncertain what services you should start with a free virtual consultation. You can sign up here.
How should I prepare for my service?
✨ For All Services
- Set up and log into your patient portal before your visit.
- Complete all required consent and consultation forms at least 24 hours prior to your appointment.
- Arrive a few minutes early to relax, enjoy complimentary snacks/beverages, and/or address any questions you may have.
- Check your email and/or portal – you’ll receive specific pre- & post-care instructions for treatments.
✨ Facial Treatments
- Arrive with a clean face, free of makeup if possible.
- Discontinue use of retinoids, strong exfoliants, or acne medications (topical or oral) 3–5 days before your service, unless otherwise directed.
- Avoid waxing, threading, or laser treatments on the face within 48 hours of your appointment.
- Limit direct sun exposure and tanning for at least one week before your treatment.
- Stay well hydrated — healthy skin responds best to treatment.
✨ Body Treatments
- Shower prior to your appointment if possible.
- Avoid applying heavy lotions, oils, or self-tanners to treatment areas on the day of your appointment.
- For back, chest, or arm treatments, wear loose-fitting clothing to allow the skin to breathe afterward.
- Refrain from shaving, waxing, or other hair removal methods on the treatment area within 24 hours before your session.
By following these steps, you’ll help us maximize the effectiveness of your treatment while ensuring your comfort and safety.
How can I contact you if I have questions after my appointment?
There are several ways to contact us. For questions you reach us at any of the methods below:
- Phone/Text: 469-822-7902
- Instagram Direct Message: @yourfavoriteskinbae
- Tiktok Direct Message: @yourfavoriteskinbae
- Email: hello@moyskinstudio.com
For health emergencies, always contact a Physican.
RETURNS & REFUNDS
Can I return or exchange retail skincare products?
Due to the nature of our carried skincare products, MOYSKIN Studio does not offer refunds, exchanges, or returns under any circumstances. For health and safety reasons, products that leave the studio and/or shipping facility cannot be returned. We appreciate your understanding, as this policy allows us to maintain the integrity of our products. 💕
What is your refund policy on services?
Due to the nature of our treatments MOYSKIN Studio does not offer refunds, exchanges, or returns under any circumstances. This applies to all services. Payments and deposits cannot be credited toward other services or products once purchased. Thank you for your understanding and support of our small business. 💕
Do you offer membership cancellations or pauses if I need to take a break?
✨ Pause Membership:
We understand that life happens! Memberships at MOYSKIN Studio can be paused twice per year for up to 90 days with advance notice. You may contact us via email or text to request a hold (hello@moyskinstudio.com or 469-822-7902).
✨ Cancel Membership:
Due to the nature of our billing system, if you need to cancel, we ask for a 30-day notice before your next billing date. You may contact us via email or text to cancel (hello@moyskinstudio.com or 469-822-7902). A minimum membership duration may apply, and early cancellations are subject to applicable fees (see the Membership Policy for full details). Please note that unused membership services must be redeemed before cancellation, as they do not roll over once your membership ends.